Legal and Sales Terms
Can I return an online purchase?
- No. Returns are not accepted for online purchases.
- Treatments and vouchers are valid for one year from the date of purchase.
Can I change the treatment I purchased?
Yes. The treatment may be modified or another service or product may be acquired provided it is of the same monetary value.
Are gift vouchers refundable?
No. Gift vouchers are not refundable under any circumstances.
Are gift vouchers transferable?
Yes. Gift vouchers are transferable, provided they are used under the same purchase record and comply with the validity conditions.
What happens if I lose my gift voucher?
In the event of loss of the gift voucher, a duplicate will not be issued.
It will be essential to present payment confirmation that can be verified in our system.
How do I purchase a gift card online?
Purchases are made directly through our website.
Once the purchase is completed, you will receive your gift card within a maximum of 24 hours.
What is the validity period of the gift card?
The gift card is valid for 364 days from the date of purchase.
Once this period has expired, the voucher expires and returns are not accepted.
Who owns this website?
This website is owned by Sukan Business Systems S.L.
What does accessing and using this website imply?
Access to and use of this website grants the status of user and implies full and unreserved acceptance of the general terms of use and sale in force at any given time.
Is online purchasing secure?
Yes. Slow Bali Spa does not receive or store credit card data.
Payments are processed directly through a secure payment gateway, which notifies us of transaction confirmation.
What personal data is requested and how is it managed?
To manage orders and reservations, personal data such as name, surname, telephone number, and email address are requested.
This data is used exclusively for internal management, processing reservations, and sending information related to our services.
Is my data shared with third parties?
No. Slow Bali Spa guarantees the confidentiality of data and does not share it with third parties. Only authorized personnel have access to such information.
